Our Terms & Conditions Policy | IGLESIAS TOUR TURKEY
All bookings are made with Fi Turizm Seyahat Acentası ve Ticaret Ltd Sti. trading as IGLESIAS TOUR TURKEY.
By booking a product with us you will be deemed to have read, understood and accepted these Booking Terms & Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation/invoice.
A ‘Client’ (You) is all persons named on the booking form intending to travel with IGLESIAS TOUR TURKEY.
A ‘Product’ is any service sold by IGLESIAS TOUR TURKEY.
A contract between you and us comes into existence when we have confirmed the booking in writing and issued a Confirmation.
The person submitting the booking form (that incorporates these terms and conditions), either in hard copy or online warrants that s/he has full authority to do so on behalf of all persons whose names appear thereon and confirms that all such persons are fully aware of and understand these terms and conditions.
We reserve the right to decline any booking at our discretion.
Deposit & Final Payment
For all Tour Packages we publish online(Group Tours, FIT (Independent) & Private Tours), the deposit payments are non-refundable. The percentage of deposit payments is determined by the IGLESIAS TOUR TURKEY and displayed on the screen of tour package you wish to book. Deposit payments are used to hold Hotel bookings, Domestic flight/s bookings, etc. The rest of the payment can be collected in in cash or credit card according to the preference you choose while booking your package.
Amendments & Cancellations by You
Note: This item is valid if you have paid all before starting your trip. If you have only paid the deposit amount of your Trip and decided to pay the rest in cash upon arrival to Turkey, this will not be valid. Only the deposit payment will be non-refundable.
You can cancel your reservation at any time, however, cancellation fees apply. The cancellation will be effective as at the time that we receive a written request from you or your Agent. The cancellation fees are as below;
- Cancellation made between 365 Days – 91 Days advanced the Package begin = 30% of the Total amount will be refunded
- Cancellation made between 90 Days – 61 Days advanced the Package begin = 20% of the Total amount will be refunded
- Cancellation made between 60 Days – 31 Days advanced the Package begin = 10% of the Total amount will be refunded
- Cancellation made between 30 Days – 0 Days advanced the Package begin = 0% of the Total amount will be refunded (non-refundable)
- No refund is given for a partially used Product.
- No refund is available on bookings that received a discount due to a special offer or promotion.
After your booking has been confirmed proposed amendments must be provided to us in writing by ‘the Lead Client’.
If any number of your party is prevented from traveling because of death, injury or serious illness of the client, close relative or friend, redundancy or jury service, the above-mentioned rules will apply.
If a refund is payable to you either because of an amendment or cancellation, the refund amount will be calculated according to these conditions and with consideration of evidence of exceptional circumstances. All bank fees incurred for processing/transferring the credited amount to the client will be the responsibility of the client.
Please be aware that each reservation includes domestic flights is unique, can not be transferred to any other person or can not be postponed. In the case that the Customer compensates for the new domestic flights to the date they wish the postpone the tour date, the IGLESIAS TOUR team might check the possibility to manage this changing and inform the Customer.
Cancellation By IGLESIAS TOUR TURKEY
We reserve the right to cancel any confirmed booking in any circumstances, however, we will not cancel a Guaranteed Departure Product except in the unusual circumstances of force majeure, defined here as war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, flight cancellation or any other external circumstances beyond our control. Compensation is not available if we are forced to cancel or in any way change a tour due to force majeure. However, where we are unable to provide the tour booked, we will return to you any monies paid to us (less any insurance premiums paid) or offer an alternative date or holiday of comparable standard.
Information and Pricing Policy
Before a booking is confirmed, we reserve the right to amend brochure prices due to any circumstances outside our control, such as but not limited to changes relating to governmental action, increases in transportation costs (including schedule airfares and the cost of fuel) changes in any dues, taxes or fees chargeable for services (including landing taxes or embarkation/disembarkation fees at airports), increases in admission fees and exchange rates.
Any reduced prices or discounts that become available after you have booked your deposit can not apply to you. If you wish to cancel your booking to take advantage of a cheaper price, normal cancellation conditions will apply.
Change of Hotels and Itinerary
We publish all product information in good faith and we will use our best endeavors to operate all Products as advertised. However, we reserve the right to change the tour itinerary at any time due to the local operational issues.
If we make a major itinerary change before departure, if time permits, we will inform you as soon as possible before your departure. A major change is one that affects at least one day out of five of the itinerary. When a major change is made, you may choose between accepting the change, obtaining a refund of money paid on the land portion of your trip, or accepting an alternative tour of the same or lesser value.
We reserve the right to change an itinerary after departure due to local circumstances or events outside our control. In such emergency circumstances, any additional costs of necessary itinerary alterations will be covered by you. We are not responsible for any incidental expenses that may be incurred as a result of a change of itinerary, including visas, vaccinations, or non-refundable flights.
The hotels listed on our website are intended to be used on all departures, however, from time to time hotels may be changed in order to meet operating requirements and local conditions. We reserve the right to substitute hotels with or without prior notice. If a change becomes necessary for any reason, including alternate hotels for additional departures on the same date, or hotel location changes within or outside itinerary cities, the hotel substituted will be of equivalent or higher standard, when available, to those shown. No refunds are provided for hotel changes made by the Customer. Full cancellation penalties as noted above apply.
Organized tour accommodations are based on single/twin/double/triple share accommodation.
For pre and post-tour accommodations, the entire room will be reserved for you. We cannot arrange shared pre and post-tour accommodations for single travelers. The payment of a single supplement is required in this instance.
We will make every effort to accommodate people traveling together in their requested room type, however, this cannot be guaranteed on some busy dates.
Special requests such as bed types, smoking preference, and connecting rooms are subject to availability.
If you are booking a triple room, please note that in some hotels, the third bed may be a “fold-away” bed. The availability of triple rooms is limited. We are not liable if a hotel can only provide a fold-away bed, and no compensation is payable to you in any such instance.
Single rooms may be smaller than a twin-bedded or double room.
We update the website immediately if and when any changes take place. If and when we do change hotels it will be to a hotel of an equal or higher standard and will be at no extra cost.
Many of our tours are designed to fit with other departures to create a longer trip. This means that some of your group may have been traveling together prior to you joining the tour. If you would like information regarding whether your trip is part of a combination trip, please ask before you make your booking.
Tour Meeting Point
If you forsake your inbound airport transfer or book a product that doesn’t include an inbound airport transfer, you are responsible for transportation to and from the Tour Meeting Point. The Tour Meeting Points are as set out in the relevant brochures or as advised by IGLESIAS TOUR TURKEY.
Under Turkish Law, adequate insurance is mandatory for all Clients to cover at least but not limited to personal accident, death, medical and repatriation expenses, loss of luggage and cancellation or curtailment of a Product and should not exclude any planned adventure activities from the time of booking for the full duration of the Product as a minimum. A Client and their personal belongings are the sole responsibility of the Client.
IGLESIAS TOUR TURKEY accepts no liability on the Client’s behalf where IGLESIAS TOUR TURKEY has provided a Product of reasonable standard. You are fully responsible for arranging your own insurance. You will be asked to provide proof of your travel insurance on Day 1 of your tour.
IGLESIAS TOUR TURKEY
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